Sammut Tech LLC manufactures its products to very high standards and we are confident our products will perform well. Accordingly, we warranty our products against manufacturing defects in material and workmanship to the original owner, for a period of one year from the original date of purchase. In the case of pre-order purchase the warranty will be one year from the date received. This warranty does not extend to damage caused by improper installation, faulty ancillary equipment, modifications, unauthorized repair, shipping damage or loss, abuse, accidents, use on improper voltage/current, lightning or other acts of God, normal wear and tear, commercial use, or purchase from unauthorized dealers. Proof of purchase as evidence the unit was purchased from an authorized dealer within the warranty period may be required for warranty service. This warranty is non-transferable. Sammut Tech LLC will not pay for loss of time, inconvenience, loss of use of the product, or damages caused by this product. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties or the exclusion of consequential damages, therefore, these restrictions may not apply to you.
In the case that a nixie tube malfunctions in the first month, we will ship a replacement that may be installed by the user. This requires some knowledge of basic safe electrical working practice. If the user is not at all confident in these abilities, he or she can take the Ramos to an electrical/tv repair shop for the installation of the spare tube.
We are very happy with our products and we sincerely believe that you will be too. If for any reason you are not satisfied with your LED or Nixie Ramos orders, they can be returned within 30 days of receipt in their original condition and packaging. Unfortunately, due to their unique nature, Custom Ramos orders are non-refundable. All shipping costs shall be covered by the user and a 20% re-stocking fee shall be assessed to the refund.